Job Title: UX Research & Training Advisor

Job Type: Permanent

Salary: £40-45k

Hybrid Model: 2 days a week onsite

Office Location: London (City)

About the Client and Role:

My client, a major name in the rail industry, is looking for a UX Research & Training Advisor to deliver enhancements to a passenger assistance system. This role will be key to improving the customer experience with the main aim of a more accessible railway for all.

The role can be split into two main parts:

UX Research

• Gathering detailed user-requirements
• Translating requirements into product specifications
• Ensure a customer-focused approach throughout the development life cycle

Training & Comms

• Develop a comprehensive deployment plan outlining steps, timelines, and responsibilities for the rollout of the solution
• Develop training materials and programmes to educate users on specific functionalities of the solution
• Conduct training sessions and workshops to ensure users are fully prepared to use the new features effectively
• Provide ongoing support and guidance to users during the readiness phase to address any questions or issues.

Required Skills and Experience

• Prior experience in user experience research across software products, web, and/or mobile applications, along with experience with research and prototyping tools
• Experience working with Product Owners, project management teams and technology specialists in the creation of digital consumer products (eg websites and apps).
• Strong communication skills, both written and oral, including creating detailed reports, and training material

Why you should apply:

• Competitive salary and benefits package (including 75% off National Rail travel)
• A fast-paced and dynamic environment where you will have a real opportunity to make an impact
• The firm is committed to diversity and inclusion
• Flexible working
• It's a great place to work!

To be considered, please complete your application on the Computappoint website.

Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy